Shipping policy

Order processing:

All orders will be processed within 1-2 business days from the purchase date unless otherwise noted.
Orders placed during weekends or holidays will be processed on the next business day.

Shipping methods:

We offer various shipping methods to suit your needs. Available methods and their associated costs will be displayed at checkout.
Customers can choose between standard shipping, express shipping, or local courier service based on their preference and urgency.

Delivery time:

Estimated delivery time varies depending on the recipient's location and the selected shipping method.
In general, standard shipping takes between 4-6 business days, while express shipping may take between 2-3 business days.

Order tracking:

A tracking number will be provided once the order has been shipped. This number will allow you to track the shipment status in real-time through our online platform.

Shipping costs:

Shipping costs will be calculated based on the package weight, recipient's location, and the selected shipping method. Shipments within the city of Bogotá will be 13,000 COP and other cities 18,000 COP.

International shipping:

We also offer international shipping to most countries. Delivery times and shipping costs may vary depending on the recipient's location and local customs regulations.
International shipping:

Any customs duties, import taxes, VAT, or additional charges imposed by the destination country are the sole responsibility of the customer. These charges are not included in the product or shipping prices and must be paid by the recipient upon delivery if applicable.

Shipping address:

It is the customer's responsibility to provide an accurate and complete shipping address when placing the order. We are not responsible for delays caused by incorrect or incomplete shipping information.

Lost or damaged shipments:

In the unlikely event that an order is lost in transit or arrives damaged, please contact us immediately so we can resolve the issue as soon as possible and offer you a satisfactory solution.

Returns policy:

For information about our returns policy, please refer to our returns policy page.